Returns & Cancellations - Kay Dee Electronics

Returns & Cancellations

Can I cancel my order?

Yes you can cancel your order before it reaches your home, or on the spot during the delivery process. We will refund the full amount back to you. However, we are unable to take cancellation requests after product delivery.

How do I cancel my order?

Cancellation prior to delivery – You can cancel your order for any product at any time prior to its attempt for delivery by logging in to your account and selecting the ‘Request cancellation’ option. For cancellations made before an attempt for delivery, any advance paid will be refunded. An attempt for delivery is defined as a visit to the customer’s location for delivery purposes.

Return due to damage caused IN transit – In case you find the product damaged on delivery, you can return the same on the spot, at the time of delivery. We will soon arrange for another piece and delivery it to you. In a scenario, where no more stock is available, we will issue you refund.

Cancellation at the time of delivery because of not liking the product – In case you don’t like the product received on delivery and wish to return it at that time, then we will take back the product. We will issue the refund less the delivery charges.

Cancellation after delivery – Products once delivered cannot be returned. Product installations and services are handled by the brands themselves. Post-delivery, if there is any complaint or problem in the product, it is considered as after sales service. We will be happy to follow it up with the respective brand, but the liability to provide service solely remains with the brand.

Returns and Refunds – makes every effort to service the orders placed with them, as per the specification and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice before accepting delivery by calling us on 87500-44355, 85100-55134 or email us on After acceptance of delivery of the product, will not entertain any returns or refund request.

Refund will be done within 5 working days from the date of request of refund.

After sales service is provided by the authorized service centers of the respective manufacturing companies. For product service requirement, kindly contact us on the above mentioned details for the same.

For any product/service available on sale on, the company does not assume any liability. is only in the business of providing products/services from manufacturers to customers at the destination of their choice in Bulandsahar, Greater Noida, Dehradun, Gaziabad, Agra, Noida, Merrut, Aligarh, Bazpur, Shamli, Kashipur, Roorkee, and Budaun. (Limited to mentioned cities limits only)